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<p><span id="isPasted" style="font-size:11pt;font-family:Arial,sans-serif;color:#000000;background-color:transparent;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">You will be sent an order confirmation email once your order has been placed. Be sure to double check your junk, spam and promotions folders in case it has gone there and gotten lost. Once your order has been dispatched you will receive a&#xA0;</span><span style="font-size:11pt;font-family:Arial,sans-serif;color:#222222;background-color:#ffffff;font-weight:400;font-style:normal;font-variant:normal;text-decoration:none;vertical-align:baseline;white-space:pre;white-space:pre-wrap;">confirmation email containing your tracking information.&#xA0;</span></p>

You will be sent an order confirmation email once your order has been placed. Be sure to double check your junk, spam and promotions folders in case it has gone there and gotten lost. Once your order has been dispatched you will receive a confirmatio

I haven't received any confirmation emails?

When does the sale start?

How long does the sale go for? When will it end?

How do I know what's on sale?

When I add an item to my bag/ cart is it reserved?

I need a little help with sizing!

How much is shipping and how long will it take?

My address is wrong, can I change this?

Can I make changes to the products in my order?

If I have a question, how long will it take for the Customer Experience Team to get back to me?

How long will it take to pack and send my order?

Can I return items purchased during the Black Friday sale?

I bought something last week when it wasn’t on sale, can I get a refund of the difference?

Can I get the price difference refunded if the item I bought is further reduced days later?

Can I click and collect during Black Friday?

I haven't received any confirmation emails?Updated 7 months ago