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When does the sale start?

Our Black Friday sale will commence on Tuesday the 26th of November 9:00am AEST. There will be 25% Off store wide excluding Sale category items. Discount is automatically applied at checkout.

How long does the sale go for? When will it end?

Our Black Friday sale ends on Sunday 1st December at 8:00am AEST.

How do I know what's on sale?

Our Black Friday sale will be sitewide, applying to all styles excluding our Sale category.

When I add an item to my bag/ cart is it reserved?

We are not able to reserve or hold stock during the Black Friday sale so be sure to complete the checkout process as soon as possible to secure your selected styles.

I need a little help with sizing!

We recommend cross checking your measurements with our size guide here: https://www.vrggrl.com/pages/sizing for the best fit. We also include additional sizing information on the product page, including the model's measurements to give you an idea of

How much is shipping and how long will it take?

We offer standard and express shipping options for our AU customers & standards shipping for US/International customers, you can view all of our Shipping and Delivery information here: https://www.vrggrl.com/pages/shipping-delivery

I haven't received any confirmation emails?

You will be sent an order confirmation email once your order has been placed. Be sure to double check your junk, spam and promotions folders in case it has gone there and gotten lost. Once your order has been dispatched you will receive a confirmatio

My address is wrong, can I change this?

We cannot guarantee an address change during our Black Friday sale period however, if you notice that your shipping address has been entered incorrectly, please reach out to our Customer Experience team at [email protected] or hop on our live chat, wi

Can I make changes to the products in my order?

We are not able to make any changes to your order once it has been placed; however, if you are not 100% happy with your purchase once it arrives, you are welcome to return it back to us, as per our returns policy.

If I have a question, how long will it take for the Customer Experience Team to get back to me?

Our friendly Customer Experience team will be answering all enquiries as quickly as possible. As we are expecting an increase in the volume of enquiries we receive, please allow up to 48 hours for our dedicated team to get back to you. If you have an

How long will it take to pack and send my order?

We aim to dispatch all orders within 24-48 hours of being placed on weekdays. We may experience a slight delay during our Black Friday sale period due to an increase in orders however, rest assured our team will be working around the clock to ensure

Can I return items purchased during the Black Friday sale?

We happily accept returns for refunds or store vouchers on full priced items that the Black Friday discount however, we are not able to accept items from the separate sale category on our website. You are welcome to view our full returns policy here:

I bought something last week when it wasn’t on sale, can I get a refund of the difference?

Sale prices are only valid for items on sale at the time of purchase. We are not able to apply a discount code to an order placed before or after the promotional period.

Can I get the price difference refunded if the item I bought is further reduced days later?

Sale prices are subject to change at any time throughout the sale period. We are not able to refund any price differences as prices are only valid at the time of purchase and cannot be further adjusted.

Can I click and collect during Black Friday?

We now offer Click & Collect pick up from our Brisbane Warehouse as a delivery option on orders. You can view this at checkout. Our pick up hours are between 7am and 5pm, and you will receive email confirmation once your order is ready to be picked u